1, employees should be loyal to their duties, abide by all rules and regulations of the company, subject to a reasonable command of managers at all levels must not shirk its responsibility, supervisors at all levels of staff should be cordial and guidance.
2, domestic workers should be hard working, care of public facilities to reduce wastage, improve quality and increase efficiency, external shall be kept confidential business or his position.
3, staff on duty on the report, should follow the previous level, and wait for answers, not leapfrog reporting or threatening behavior; such as the proposal to improve, should be based on reported.
4, employees shall not use their make profits for themselves or others.
5, employees during working hours without approval shall not be unauthorized absence from work.
6, employees with family and friends without the permission of private warehouses and stores into the field.
7, employees may not act because of his position, accepting hospitality or gifts, and rebates, access to other illegal benefits.
8, non-written consent by the Company, employees shall not be for himself or a third party the same or similar business with the company's enterprise products.
9, not by the written consent of the company, not part-time employees.
10, employees may not carry dangerous goods and contraband goods into the workplace.
11, without approval, employees may not carry out public property, public property as a result of the public to carry out, subject to approval more than competent.
12, employees should comply with health and safety laws and company regulations, the workplace and their surrounding environment to maintain safety and cleanliness, and to prevent theft, fire or other natural disasters.
13, in case of temporary emergency workplace accident, even in the non-working hours, employees notified, they should be rushed to the scene, without dealing with prevarication.
14, staff shift change, should business conditions, work content, a clear account of important documents; due account of the operation resulted in mistakes is not clear, the damage caused by related businesses, loss, should be liable.
15, shop monthly meetings, all staff must attend, there are special circumstances, subject to agree.
16, stores open weekly, the staff must be in place, there are special circumstances, subject to agree.
17, the shops closing early, or specific days of the leave, inform customers in advance.
18, the store manager or assistant manager file should be received, shall not be entrusted to others, so that documents, letters missing, causing losses to the company.
19, items such as loss of customers in the shop, shop personnel items should be delivered to the counter at the cashier or supervisor may not be hiding items for himself.
20, working hours before the individual should wear clean, the customer should be a smile.
21, each tube of non-approval by the higher primary may not be the company's articles of association, books, reports, documents show others.
22, at work, customers and visitors to be courteous, sincere hospitality, without arrogance, slack behavior.
23, after work, during which the cashier may not be placed on items to keep clean and tidy.
24, not on any official name for the others to do the interests of the debt security or to seek to do guarantee.
25, not ultra vires of doing things arbitrarily.
26, may not read does not belong to any deal with their own documents, books, lists and other correspondence.
27, no loud noise or disturb other work.
28, except public service needs, so as not to busy to answer personal phone calls.
29, may not create rumors, provocative and wrong, abusive scorn.
30, punch in to work in person, may not authorize another pinch punch card or on behalf of the people.
31, the words and deeds should be honest and modest staff Weekday clean, prudence and diligence, without debauchery, luxury, idleness and other acts of damage to the reputation of shops.
32, shall inquire not their own business secrets.
33, dressed in uniform shall not violate the rules.
34, the clerk shall Gongsifenming, mutual respect for human dignity, sincerity together to help complete the task.
35, wages of employees take security system, may not produce a payroll of any colleagues, verbal, written or others wages.
three shopping guide duties and scope of work, quality requirements
(a), professional orientation Purchasing Guide
shopping guide is a valid artistic exchanges with others, simply explain to the customer an item will bring them real benefits, until the customer from the heart to want to buy this product. First, to provide services for customers; the second is to help customers make the best shopping choice. Purchasing Guide can not be misplaced as a salesman or salesman, salesmen sit back and wait, do not take the initiative to advertise their products, or container on the counter next to the Dai Li, face expressionless, like models in general. Salesman will push customers products with the taste of compulsory purchase, the shopping behavior of customers interference free, so the customer a sense of great loss of self. Without any human touch, is the stark relationship between consumers and salesman. Purchasing Guide is not the same as the previous two, the specific behavior should be:
1, to understand customer interests and preferences for goods;
2, to help customers select the best products to meet their needs;
3, recommended to customers to introduce the characteristics of goods;
4, to buy such goods to the customer that they will do any good after;
5, to answer customer questions on the product's difficult;
6, determined to persuade customers to buy this type of product;
7, jointly recommend to customers of goods and services;
8, for customers that purchase this type of product is a wise choice.
(b), the work should bear the responsibility Purchasing Guide
1, the operation of the shop:
(1) maintain the yard and warehouse neat and clean;
(2) assist with display work;
(3) custody of stores of goods and finance;
(4) to comply with grooming, instrument specification standards and uniform normative standards;
(5) there is found the freight yard in need of repair problems should be reported immediately to the manager;
(6) to accept a reasonable distribution of work supervisor;
(7) pay attention to the customer and the company's views on the goods to the store manager reported.
2, goods management
(1) order and the supplementary items on the shelves;
(2) to assist in handling cargo, return to work to ensure accuracy;
(3) organize warehouse inventory, prepare replenishment information.
3, Customer Service
(1) skills in a professional manner and the sale of goods;
(2) service;
(3) assist in handling customer complaints and to meet the reasonable requirements of customers.
(c), should have the image of the Purchasing Guide Purchasing Guide
store should carry forward the Customer as the center, the shop every customer as an ally rather than adversaries, and provide warm, sincere, friendly, attentive personalized service with a human face, this is the concept of basic services Purchasing Guide. Purchasing Guide must deeply understand and experience the true meaning of service to the practice and development of this vital spiritual content, and strive to make the commercial into the public service duties, sales function subject to service functions to achieve the rich culture of the company's brand, create brand image , implementation, and expanding sales. Today in this international competition, who can do that in a certain field, who is a leader in today's society and the winner of today's society.
Purchasing Guide can also be said of the company as a bridge between customers, standing on the customer's position, they want to convey their views to producers, allowing producers to create a better, more suitable for their goods. The Purchasing Guide will take these comments back to the producers so that they produce goods to meet customer needs. In other words, Purchasing Guide is a substance responsible for the customer supplies the life's work, producers need information Purchasing Guide to provide services to them. To really understand the real needs of customers. Can do to provide customers with personalized service.
1, Purchasing Guide should be given to the customer set the following image:
- look dignified, generous manner, very clean, full of energy.
- the gift of hospitality, modest, sincere enthusiasm, accurate and efficient service.
- business skill, good at answering questions raised by the customer, the customer put forward constructive ideas to help customers choose the right product; can remember always to the customer's preferences, concerns the interests of customers, try to customer service.
- honest, good, cultural awareness, the overall situation.
- do not rely on counters, shelves, standing on one leg.
- avoid using a single means guiding or pointing the customer to the customer's items.
2, Purchasing Guide the work of the personal image:
(1) Oral: Welcome, Jinyuan store.
(2) make-up: must be of makeup, keep the face of natural,bailey UGG boots, clean, gives a healthy feeling. Non-heavy makeup.
(3) lipstick: lipstick color to be elegant, do not use ultra-stylish black or pearl color.
(4) Hair: Hair must be kept clean, no dandruff; maintain the natural, non dyed unnatural colors; neatly combed, long hair must Zhaqi; Liu can not exceed the eyebrows.
(5) Oral: Oral must be kept clean and fresh,UGG boots clearance, before the posts are not allowed to eat smelly food.
(6) hands: hands should be kept clean, neat, no dirt, pay attention to the hand skin care, to keep clean.
(7) Nail: A nail is prohibited to stay long, non-coated Chromic nail polish, must be kept clean and tidy.
(8) Accessories: do not wear more than one ring, do not wear watches, other than jewelry (bracelets, anklets, necklaces). Prohibited goods or wear may be cut may be lost in the commodity in the jewelry. Earrings can only wear earrings, it is best not to use perfume. Phone can not hang on the body.
(9) badge: to be worn on the edge of the left breast pocket, to be on straight.
(10) Dress code: dress neat and clean; designated staff must wear uniform clothing, uniform buttons, upper body must be fully deducted; upper body uniforms must be kept flat, always ironing; uniform inside the underwear is not exposed;, such as the sleeve to the wrist, must wear sleeves; skirt length to the knees, ankles and long pants must have no more than shoes margin; wearing a skirt must be unified with flesh-colored and transparent stockings, without spinning phenomenon; shoes and uniform, clean and not dust, no damage, the heel must not exceed 3 cm, must be harmonious with the uniforms for sports.
(d), the sales code of conduct Purchasing Guide
A, service attitude
1, the correct stance of the standard
(1) to maintain the body when standing straight, feet slightly apart, feet flat on the ground;
(2) shake hands on the front or the back of the body;
(3) head straight and slightly upward;
(4) eyes pay attention to things around, ready for customer service;
(5) look natural, full of energy, Chunfengmanmian;
(6) stand on the front or side of the customer to keep a moderate distance.
wrong stance
(1) failed to address the customer, the conversation did not meet with customers;
(2) talking with customers too close, too far, or stand on a difficult to see the location of the customers;
(3) rely on shelves, such as listlessness or physical objects or standing on one foot;
(4) on his hips and stand or hand into his pocket;
(5) standing arm both hands (ie, chest or hands clasped tightly behind the back);
(6) foot drag swing stand or body;
(7) transfixed, face expressionless.
2, the correct posture of the standard line
(1) shall keep the body straight while walking, light, head straight and slightly upward;
(2) eyes look ahead, moderate speed, not too fast nor too slow;
(3) natural arm swing or grip on the fork behind;
(4) straight ahead, avoid the stagger, staggered forward;
wrong line position
(1) going too fast or too slow;
(2) arms while walking back and forth violently, the body is too pretty, or cross-arm and the line;
(3) look down to walk;
(4) turn a blind eye to the needs of customers of the service or back them;
3, the correct posture of the standard work
(1) talking with customers to be absorbed; articulation clear, sweet voice, and has a magnetic;
(2) standing on the customers most likely to see and hear you talk to the local (ie stand in the front or side of the customer to keep a moderate distance.)
(3) customer-oriented body, the body bent slightly forward, show respect for the customer;
(4) maintain eye contact with customers;
(5) Always keep a smile face
wrong work attitude
(1) again, dabbling in front of customers constantly face or body, nose picking, biting fingers and lips, often by hand, or stretch the hair vigorously swept aside;
(2) in front of customers order clothes;
(3) customers or eavesdropping eye fixed on the dialogue between the customer;
(4) working hours of chewing gum, eating candy or other food;
(5) impolite hand pointing customers;
(6) playing with fingers, jewelry, coins, etc.;
(7) of the customer to show anger or impatience;
(8) kept yawning, burping, or clear his throat, spitting;
(9) does not cover to sneeze;
(10) not taking the initiative to make way for the customer.
B, action of Standards and Technology
1, explain: explain to the customer when a product should be a positive full display products to the guests. Then pointed out that the detailed descriptions of each feature to explain back in place after the product or put back after the guests tried.
Note: Do not allow pointing to the guests to explain all the palm of the hand gestures must be out, so that guests see.
2, guidelines: When the guests asked,UGG bailey button, should be smiling, with hands and eyes to the target.
Note: If the clerk should be facing a different direction with the turn.
3, gestures: Do not point fingers or target customers; do not block the customer's attention; not physical contact with customers; instructions respectful gesture to the arm and chest level, fingers have to fight rope, not with a single means pointing in front of customers.
4, eyes: smile, watching the guests or visitors to point the nose of the target.
5, turned around: the ankle rotation axis.
6, station: If no guests, the guests should stand without blocking the view of the place; if there are guests and must explain the connection when you stand on the side of the target customers.
Note: the height of the best customers observed at 1.5 meters.
2, playing courtesy phone
(1) making a call
・ first make sure the person's name or number:
・ voluntarily give their own units and names:
(2) answer the call
・ it rings, the sound of three rapidly pick up the phone and said in Mandarin: language.
・ If the other party did not introduce myself to politely ask the other party's name and unit.
・ If the manager can not answer the phone,UGGs, leave a message proposed by the other party.
・ If the other party in waiting, do not hang up.
・ If the questions asked of customers have questions, I should say
(3) General requirements
・ play, the phone, the language simple and clear, warm, warm.
・ important issue should be border repeat, while record.
・ call in to talk with others, should first apologize to the other, hand over the microphone later.
・ play, answer the phone and said
Feini Trading Co., Ltd. scheduling table stores: Date: Class A work schedule :09:00-16: 40 B Class :16:30-23: 00 C Class 09:00-12: 30 18:50-23:00 D class :09:00-21: 00 E Class :11:30-23: 00 F Class :13:30-23: 00 G Class :10:00-19: 00 per person leave 4 days per month vacation time arranged by the manager, if things need to specify the date of leave, the manager must be arranged every Saturday before next week's schedules in consultation with the manager, did not advance arrangements for consultation after the class table, not be changed. Name Monday Tuesday Wednesday Thursday Friday Saturday Sunday Notes on leave: The meal is half an hour, make sure to follow all my colleagues!
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